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Frequently Asked Questions

What types of hosting do you offer?

At WebVaults, we offer:

  • Web Hosting (perfect for small to medium websites)
  • VPS Hosting (for more control and scalability)
  • Domain Registration Services (to secure your website's address).
  • How do I choose the right hosting plan?

  • The right plan depends on your website's needs, such as traffic, storage, and technical requirements. Contact our support team for personalized recommendations.
  • Do you offer a money-back guarantee?

  • 30-Day Money-Back Guarantee: If you are not satisfied with our shared hosting, VPS hosting, or reseller hosting, you may request a refund within 30 days of purchase.
  • Can I upgrade or downgrade my hosting plan later?

  • Absolutely! You can easily upgrade or downgrade your hosting plan as your website grows or your needs change.
  • Do you provide SSL certificates?

  • Yes, we offer free SSL certificates with all our web hosting plans to ensure your website is secure and encrypted.
  • What is uptime, and what is your uptime guarantee?

  • Uptime refers to the time your website is online and accessible. We guarantee a 99.9% uptime for all our hosting plans.
  • Do you offer website migration services?

  • Yes, we provide free website migration services to help you move your existing website to WebVaults seamlessly.
  • What control panel do you use?

  • We use cPanel, the industry-leading control panel, for easy management of your hosting account, domains, emails, and more.
  • Do you offer one-click installers for applications?

  • Yes, we provide Softaculous, a one-click installer for over 400+ applications, including WordPress, Joomla, Drupal, and more.
  • What kind of customer support do you offer?

  • We offer 24/7 customer support via live chat, email, and phone. Our team is always ready to assist you with any issues or questions.
  • Can I transfer my domain to WebVaults?

  • Yes, you can easily transfer your domain to WebVaults. Our team will guide you through the process to ensure a smooth transition.
  • +1-443-602-6683
    support@webvaults.com
    1215 E HOMBERG Avenue,
    MD 21221, Essex,
    USA.

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