Refund Policy

At WebVaults, we strive to provide reliable and high-quality web hosting, domain registration, and related services. We understand that circumstances may arise where a refund is requested. Please review our refund policy below.

1. General Refund Policy

Refunds are available only for specific services and within the eligible refund period (see details below).
Refunds will be processed to the original payment method.
Refunds do not apply to accounts suspended or terminated due to violations of our Terms and Conditions.

2. Web Hosting Refunds

30-Day Money-Back Guarantee: If you are not satisfied with our shared hosting, VPS hosting, or reseller hosting, you may request a refund within 30 days of purchase.
No refunds will be issued after 30 days.
No refunds for monthly billing plans. Refunds apply only to annual or longer-term plans.
Dedicated servers and managed hosting services are non-refundable after provisioning.

3. Domain Registration & Renewal Refunds

Domain registrations, renewals, and transfers are non-refundable due to ICANN regulations.
If a domain registration fails due to a technical issue, a full refund will be issued.
Domain refunds may be available within 24 hours of registration, but only if the domain is eligible for cancellation.

4. SSL Certificates & Add-ons

Refunds on SSL Certificates are available within 7 days of purchase if the certificate has not been issued.
Any additional paid services, including premium support, security add-ons, or third-party software licenses, are non-refundable.

5. Cancellation & Refund Process

Refund requests must be submitted via email at support@webvaults.com or through the customer dashboard.
Refunds will be processed within 5-10 business days after approval.
We reserve the right to deny refunds if the service has been used extensively or violates our policies.

6. Chargebacks & Disputes

Customers who initiate chargebacks without contacting our support team first may have their accounts permanently suspended.
Any fees associated with chargebacks will be the customer's responsibility.

7. Changes to This Policy

We reserve the right to modify this refund policy at any time. Any updates will be posted on this page with the effective date.

8. Contact Us

For refund requests or questions, please contact:

📧 Email: support@webvaults.com
🌐 Website: www.webvaults.com